The Process
Strategic and customer experience design sprints to develop a core model of the customer data journey
Understand the broad needs of the data ecosystem.
Define principles and a value exchange model that rewrites the rules on data ownership and usage, leading to target personas.
Create a customer experience data model via a series of 3 experiences, in the Metaverse and Physically, to prove out the model
Test the journeys with key stakeholders to agree on the new formula
Create a CX data blueprint model that serves as a framework for all new programmes
What We Deliver
A series of principles and blueprints for data-driven best practices that enable a framework for your technology ecosystem.
- Guiding principles for how you deliver experiences and services for your customers.
- Data Specification model for your customers that delivers a sovereign model.
- Blueprints in the form of data-driven user journeys that embody the principles, the model, and deliver a cognitive-enabled ecosystem.
These will enable you to design and develop a Technology Framework that deliver a strategy based on trust.
How We Deliver
4 stage process of our process
Discovery Workshop - 4 weeks
- Understand the broad needs of the stakeholders from across your data ecosystem.
Define Workstream - 3 weeks
- Define principles and a value exchange model that rewrites the rules on data ownership and usage, leading to target personas.
Develop Workstream - 5 weeks
- Create a customer experience data models
Refine Workstream - 3 weeks
- Test the journeys with key stakeholders to agree on the new formula.